Employee Spotlight: Sivaramakrishnan Arumugam

|  Posted: August 7, 2020  |  Categories: Spotlight
Tags: Spotlight

Tell us about yourself.

I am just a common family man, working as a Technical Support Engineer for the products BizTalk360, Atomic Scope, and lastly, we have just started supporting NOS.

How did you start your Career at Kovai.co?

Before completing my Master’s degree in Computer application, I was forced to join a Garments factory at Tiruppur as a System Administrator due to my family situation. At some point, I wanted a change and started looking for other opportunities. After a few months, I heard about Kovai.co through our CEO’s father and came to know that there was an opening for a position.

I applied and luckily got the opportunity to become a part of the Kovai.co family. I joined as an Intern developer. Within a few weeks, I got an opportunity to work with Technical support and I became the first Technical support engineer in Kovai.co.

Sivaramakrishnan Kovai.co

Tell us about your experience working for BizTalk360 team?

Most of us are aware that BizTalk360 is leading monitoring, operation, and Analytics software for the BizTalk Server. So it opens up the opportunity to have interaction with the fortune organizations and their Architects and BizTalk developers.

It’s given me a great pleasure to work with the entire BizTalk360 team. I can say that BizTalk360 is one of the coolest teammates that you can ever have.

If you wake up one morning and don’t feel like going to work it’s okay. However, I would be worried if that happens often. For the past 5+ years, every day when I wake up in the morning, I have a new challenge waiting for me. I always feel excited about coming to work with the team. I never feel like not going to work.

What is the best thing about being a Product Support Engineer?

The general thought of many people is that the role of a customer support engineer is quite exciting until you think about the career path. 

In fact, the experience in customer support opens many opportunities for me in technical writing, blogging, quality assurance, customer success, product development, product marketing, product management, and a customer relationship analyst. If interested, have a look at this blog.

One of the privileges of being a Product Support Engineer is that you will be the face of that particular product, whenever customers face challenges you will be the person whom they reach out. When you solve the problem at the earliest, the customer will think that the product and product support is good, but when you fail it will create a similar impact on the product as well.

If a Hollywood movie was made in your name, whom do you want to cast as you?

I like many actors in Hollywood movies. Let me think and give you a lot you can pick based on the budget. I will be Dev Patel from the cast “Slumdog Millionaire”, the movie which won 5 Oscars and got 2 Oscars for AR Rahman.
Leonardo DiCaprio – I love his choice of movie selection.
Robert Downey Jr – My personal favorite from Iron Man

Sivaramakrishnan, kovai.co, London

Tell us something we don’t know about you.

When I was doing my Under Graduation, I joined the National Cadet Corps (NCC) and had the greatest opportunity to participate in the prestigious Republic Day camp at Delhi and marched on January 26 2010 in Rajpath. I wanted to be an Indian Army officer, carry an emblem on my shoulders with shining stars, and serve the nation, but I missed that opportunity. I love riding bikes in the hills and like to travel a lot.

If you could learn to do anything, what would it be?
I will learn two things,
1. I would like to learn and focus on things and complete them.
2. I would learn and develop a time machine (a fantasy)

Give some tips for someone who aspires to work as a Product Support Engineer.

Many articles and blogs on product support recommend you to develop communication skills, but I believe you don’t need to have literature in the language. You have to communicate and make people understand on the other end about what you are thinking.

There are some other aspects that we look into:

Code knowledge: It would be great if you have coding knowledge of that product being developed. You don’t need to have knowledge like a typical developer, but you should be able to fix small issues. At the same time, it will be helpful during the troubleshooting.

Testing: Should involve in testing, so that you will be familiar with the product and the issues.

Troubleshooting tools: Should gain knowledge about the predefined available troubleshooting looks. Say for example: Within Windows OS we have Event viewer, logs, etc.,

It is awesome to know Kovai.co provides opportunities for people to excel in their career with the motto #TogetherWeGrow

You can read more employee stories here

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